Return request

1. Check whether your return meets our return conditions.
2. Follow the steps to take. Don't forget to remove the old shipping label.
3. Make sure you send your return insured, because if it goes missing, you are responsible for the shipment.

RETURNS
If you do not use our return label, you may return your purchase directly to without giving any reason. Do this via PostNL or another carrier. We recommend that you return the shipment insured. Please return the return form with your shipment, so that we can easily process your return. If you return your order via PostNL or DHL, you will receive a shipping receipt from the counter employee with a Track & Trace code. You will also receive a shipping receipt from Returnista with a Track & Trace code. Please keep the proof of shipment until your return has been fully processed and refunded.

NB! : We do not send confirmation when we have received your return. You can follow your shipment yourself via the Track&Trace. Your return will be processed immediately after it has been delivered to us. The return amount will be refunded to your account within 14 days after we have received your shipment.

EXCHANGE
If you want to exchange your purchase, you can immediately return the product and order it again via our website. In this way you do not lose any time and you will receive the new product within 2 to 3 days. when exchanging or returning, the item must be reasonably unused and in good condition. This means that the item must not have been worn and must be returned in its original packaging. In addition, you may never remove the label. If you do not meet these conditions, we cannot exchange or take back the item.

RETURN ADDRESS: MyVersano / Mezam BV, Nikkelstraat 23, 4823 AE Breda The Netherlands

Without a valid proof of shipment with a Track & Trace code, we cannot start an investigation into returns and we will therefore not refund missing returns.

Unfortunately, items that are specially produced or ordered by us at the request of the customer cannot be returned, as we have this specially made to measure or to color.