If you have any questions, you can always send an email to us via the contact page.
Although the maximum refund period is 14 days, processing your return with us 'from receipt' only takes a few days. After processing your return, you will be notified by e-mail with further information about your refund.
If you have not received a message from us after 14 days, please contact us via the contact form or [email protected] Mention your name, e-mail address, telephone number and the order number.
Answering questions can sometimes take longer than you are used to from us. We therefore recommend that you submit your question via one channel. If you have a question about an order, it is wise to refer to your order number. Of course we try to answer you as soon as possible
Unfortunately, it is possible that your order is damaged during shipment. As a customer there is of course nothing you can do about this. In that case, we ask you to contact our customer service immediately. It is also useful to send photos of the complaint. Our customer service will process your message as soon as possible and will look for the best solution together with you.
As soon as we have received and processed your return, an adjustment will be made to your invoice. You will then receive an adjusted invoice from Klarna within 24 hours, adjusted based on your return.
The great thing about Klarna is that you do not have to pay your full invoice in advance. We do, however, recommend that you pay your invoice on time to avoid an increase in costs.
Have you already paid your Klarna invoice and eventually returned items? In this case, you will receive a refund from Klarna as soon as we have received and processed your return.
Are you already familiar with the Klarna app? With the Klarna app you have an overview of your orders and you can, among other things, put your invoice 'on hold' or register returns.
For more information, visit https://www.klarna.nl
This can have several causes. We recommend that you enter your address manually in the checkout and do not use autofill. If it still does not work after this, we recommend that you contact our customer service. It is useful to send a screenshot of the entire checkout or the error message.