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Terms and Conditions

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Terms and Conditions

1. Background

These general terms and conditions (the “General Terms and Conditions”) apply when you as a consumer (the “Customer”) place an order via www.MyVersano.com and related pages (the “Website”). The agreement is concluded between the Customer and Mezam BV, Nikkelstraat 23, 4823 AE breda, registered with the Chamber of Commerce in Amsterdam under number KVK 68323719 and VAT number NL.857392499.B01 Detailed contact information and other information about MyVersano are listed on the Website. The General Terms and Conditions only apply to Customers who are consumers.

The Customer must be at least 18 years old to be able to order via the Website. MyVersano reserves the right to refuse or change the Customer's order (e.g. when the Customer has provided incorrect personal data and / or is registered for payment arrears).

MyVersano is not liable when products become sold out. MyVersano is not liable for incorrect images or errors on the Website, e.g. errors in the product description or the technical specification, incorrect prices and price adjustments (such as price changes by suppliers or currency changes). MyVersano is not liable for incorrect information whether a product is in stock or not. MyVersano has the right to rectify such errors and to change or update information at any time. When an incorrect price is displayed for a product ordered by the Customer, MyVersano will notify the Customer and wait for the Customer to approve the adjusted price before MyVersano will further process the ordering process. All images on the Website are for illustrative purposes only. Such illustrations do not guarantee the number of products that the Customer will receive, how the product looks, works or where it was produced. MyVersano is not responsible for information provided by third parties on the Website.

The Website and all content on it is the property of MyVersano or its licensors. The information is protected by legal protection for intellectual property and marketing. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written approval of MyVersano.

2. Agreements and ordering

In order to place an order through the Website, the Customer must accept the General Terms and Conditions. By accepting the General Terms and Conditions, the Customer undertakes to comply with the General Terms and Conditions as a whole and the Customer confirms that he / she has read the information about personal data and consents to the use of personal data and cookies in accordance with MyVersano's Integrity Policy, as set out on the Website.

A purchase agreement is only concluded when MyVersano has confirmed the Customer's order and the Customer has received an order confirmation from MyVersano by e-mail. MyVersano requests the Customer to keep the order confirmation in order to simplify any contact with MyVersano customer service. The Customer has the option to cancel his / her order until it has been confirmed by MyVersano. If the order is canceled, MyVersano will refund any payments made by the Customer or his / her bank / credit card company in connection with the order.

3. Customer data etc.

If the Customer registers his / her user account and / or places an order on the Website, the Customer will be asked to provide certain personal data. The Customer declares that the information provided is correct and complete, and declares that it is responsible should this information contain errors. Information about the handling of personal data by MyVersano is available in MyVersano's Integrity Policy.

The Customer undertakes to ensure that no one except the Customer himself uses the Customer's login details. The Customer may not disclose his / her username or password to anyone else and will ensure that all documentation containing information about the username and password is kept in such a way that unauthorized persons cannot access it. If it is suspected that an unauthorized person has gained access to the password of the Customer, the Customer must inform MyVersano immediately. If the Customer does not inform MyVersano, the Customer is responsible for all purchases made with the Customer's login details.

If MyVersano suspects that the Customer is misusing his / her user account or login details or otherwise violates the General Terms and Conditions, MyVersano has the right to block the Customer's access to his / her user account. MyVersano also has the right to provide the Customer with new login details.

4. Prices, costs and payment

The prices shown on the Website apply to orders placed on the Website. All prices are shown in Euro and include VAT. The prices do not include payment or freight charges; these are listed separately.

Payments
The Customer can pay for his / her purchase through the payment methods listed on the Website. For the Netherlands we accept all banks listed with IDEAL + Mastercard and VISA. In front of payments from Belgium you can use Belfius and Mister Cash.

MyVersano has the right to charge the Customer at the time of placing the order. MyVersano reserves the right not to always offer all payment methods and to change the payment method if the method chosen by the Customer does not work, regardless of the reason, at the time the order is placed. Any restrictions on the payment methods offered are stated on the Website.

Shipping costs in the Netherlands
Our standard shipping costs within the Netherlands are € 7.95 (inc. VAT) up to an amount of € 99.95. For total costs from € 100, the shipping costs are free. We ship our packages via DHL, and are usually delivered the next day after the order. If the package must be delivered to a different 'than your own' address, you can indicate this during the order.

Shipping costs Belgium
Shipping costs to Belgium and other European countries are € 10 regardless of the total amount. Exchanging an article is 1x free for Benelux customers. We send our packages via DHL, and are usually delivered the next day or within 2 working days after the order. If the package must be delivered to a different 'than your own' address, you can indicate this during the order.

Can I pay afterwards via Klarna?
At MyVersano you have the option to pay with Klarna. Klarna carries out the complete post-payment process for MyVersano. This means that you will receive a digital payment slip from Klarna by e-mail to pay for the purchased product.

To approve your request to pay by giro collection form, Klarna carries out a data check. Klarna applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment by giro collection form is not authorized, you can of course pay for the product to be purchased with another payment method.

You can always answer any questions Contact record with Klarna. For more information, please refer to the consumer section of the Klarna website.

Pay attention! You should also receive two e-mails from us with the payment method Klarna: in the first e-mail you will receive a confirmation of your order and in the second e-mail a confirmation that your payment has been approved by Klarna. Did you not receive this second email? Then your order has probably not gone through properly and will therefore not be processed.

Finally, we would like to point out that paying via Klarna costs an additional 2.5%. This amount is calculated in the checkout on the total price excluding shipping costs.

5. Special promotions and offers

MyVersano may from time to time post special promotions on the Website that may be subject to more favorable conditions than those mentioned in these General Terms and Conditions, e.g. with regard to payments or a longer reflection period. Such conditions apply as long as the special promotion is running and for the products specifically indicated by MyVersano. MyVersano reserves the right to withdraw such special promotions at any time. Upon termination or revocation of a special promotion, these Terms and Conditions will be effective without modification. Offers regarding specific products on the Website are only valid for a limited time and while stocks last.

6. Delivery and shipment

Products that are in stock are usually delivered within the number of working days indicated on the Website. Unless otherwise agreed (eg in connection with the reservation of products that are not in stock), delivery will take place within 14 working days after MyVersano has confirmed the order in writing via the order confirmation. More information about the delivery of products by MyVersano and the terms of delivery is set out in the delivery information.

The expected delivery time is indicated in the order confirmation, at the time of payment and / or on the current product page on the Website. When delivery is delayed, MyVersano will inform the Customer about this and continue to monitor the order. If not expressly agreed otherwise, the Customer has the right to cancel the purchase if a delivery is delayed by more than 14 working days and this is not caused by the actions of the Customer.

If a package must be picked up at a specific delivery point, the Customer must do so within the time period indicated on the notification. In those cases, orders must be collected in person with a valid proof of identity and order number. The Customer will receive a message about the delivery, indicating when and where the package can be picked up or received. This message can be sent by e-mail, regular mail and, if the Customer has provided a mobile phone number, by telephone or SMS. MyVersano has the right to charge a surcharge of € 15.00 to the Customer if an order is not picked up.

7. Right of withdrawal

When products are purchased on the Website, the Customer has a cooling-off period of 14 days, in accordance with the applicable consumer protection legislation. This means that the Customer has the right to cancel a purchase by informing MyVersano about this within 14 days after receipt of the ordered product by the Customer or his / her representative.

The right of withdrawal does not apply to the following products:
(a) products that are specially tailored for the Customer or that have otherwise clearly acquired a personal nature;
(b) products that have been unsealed.

By accepting the General Terms and Conditions, the Customer acknowledges and accepts that the right of withdrawal does not apply in the above cases.

The Customer will be clearly informed when he / she orders a product to which the right of withdrawal does not apply. If a product is sealed, the Customer may not break the seal if he / she wishes to make use of the right of withdrawal. The right of withdrawal lapses when the Customer breaks the seal.

If the Customer wishes to cancel a purchase, the Customer must send a clear message about this to MyVersano before the end of the cooling-off period, as described here. The Customer will state his / her name, address and other relevant information such as an order number, invoice number and the name of the product in the message. If the Customer does not wish to use the aforementioned notification method, the Customer can use the standard withdrawal form from the Authority for Consumers & Markets.

If the Customer makes use of the right of withdrawal, the Customer will pay the return shipping costs and, after the Customer or his / her representative, has received the product and during the return shipment, be responsible for the condition of the product. The Customer will send the return to MyVersano within 14 days from the date that the Customer informed MyVersano of the withdrawal. The product will be well packaged, in good condition and shipped in the original packaging. Return shipments must be sent to MyVersano in accordance with the methods and directions stated on the Website.

MyVersano can at all times offer free returns for certain products. If a free return shipment applies, this will be indicated on the Website for the relevant product.

If the Customer cancels his / her purchase, MyVersano will refund the amount that the Customer has paid for the product, excluding the freight costs incurred by MyVersano. Any additional shipping costs resulting from the Customer's choice of a delivery method other than the standard option offered by MyVersano will not be reimbursed. If a purchase is only partially canceled (eg if not all items received are returned), the shipping costs paid will not be refunded. MyVersano has the right to deduct an amount corresponding to the depreciation of the product compared to its original value from the amount that is repaid, if and insofar as this depreciation is caused by the Customer having the product for a longer period of time. than is necessary to evaluate its operation or characteristics.

MyVersano will refund the amount to be refunded without further delay, but no later than 14 days after the date that MyVersano received notice of the cancellation. However, MyVersano can postpone the refund until MyVersano has received the product or until the Customer provides proof that the product has been returned, e.g. by means of a shipping receipt. Reimbursement will be made to the Customer via the payment method chosen by the Customer at the time of the original order unless otherwise agreed or if there are obstacles to such reimbursement.

8. Exchange and return

In the unlikely event that you have not chosen the right size, or have made a choice of jacket or color, you can use the return form on the website to exchange or return your product for a quick solution or settlement.

You can of course try on items, but when exchanging or returning the item, it must be reasonably unused and in good condition. This means that the item must be returned in its original packaging. In addition, you may never remove the label. If you do not meet these conditions, we cannot exchange or take back the item.

Items can be returned or exchanged within 14 days of receipt of your order, but we would appreciate it if this happens sooner, because then we can refund your return amount more quickly. Always use our return form on the website to notify us of the return shipment. You do this on my-versano.nl/retouraanvraag. As soon as we have processed your request, we will let you know how you can return the item. All items must be returned unworn, undamaged and with labels attached. If we notice that the product has been worn or if it is returned without the labels, we will send the product back.

For the returning or exchanging to a different size is the fastest way to return your product via PostNL, you do this at your own expense. We will send the jacket back to you free of charge for exchanges. After shipment, always send the track & trace to us by email, so that we can keep an eye on the shipment. Shipping is always at your own risk, so we recommend that you return the package insured. Always keep the proof of shipment of your return until it is successfully processed. A return is successfully processed as soon as the purchase amount has been refunded to your bank account. MyVersano is not responsible for packages that are lost during the return. For returning or exchanging from abroad, you can use your own carrier or DHL.

Once the returned items have arrived, the items will be checked for damage or missing details. It is also possible that we can refuse a jacket if it smells of food odor or nicotine. The return will then be processed as soon as possible, so that the purchase amount is back on your account within 2 weeks 'after cancellation'.

The statutory warranty rules and terms apply to all articles. The legal guarantee means that a product must do what can reasonably be expected of it. With MyVersano products, this means that all items, provided that the washing instructions and proper care are met, can be worn for at least one year. MyVersano is not responsible for damage to articles that have arisen during the return. We recommend that you always return the item in its original packaging.

Unfortunately, items that are specially produced or ordered by us at the request of the customer cannot be returned, as we have this specially made to measure or to color.

If you have any questions, you can always send an email to us via the contact page.

9. Guarantee and complaints

Some MyVersano products are covered by a warranty. Information about warranty periods and special conditions are listed per product on the Website or in these General Terms and Conditions. The product warranty only covers original manufacturing faults, and therefore not faults arising from or after making own changes to the operation or appearance of the product, such as adjustment, improvement or other configuration changes to the product. The Customer's order confirmation serves as a warranty certificate.

A warranty period of 2 months applies to zippers. Should a defect nevertheless occur after this period, we will first check whether this is a factory error, or whether this could have happened due to the wrong or clumsy zipping. In the event of a manufacturing defect, we will repair the zipper free of charge within a period of 6 months after purchase of the jacket. In other cases for repairs, we only charge the cost price.

The right of complaint applies to products that are defective under applicable consumer protection legislation. The Customer who wishes to exercise his / her right of complaint for a product that he / she has ordered, must contact MyVersano as soon as possible after discovering the defect, whereby the Customer will use the contact information provided on the Website. is provided. Complaints submitted by the Customer within two months of discovering the defect are always considered to be submitted on time.

MyVersano will pay the costs of the return shipment for all justified complaints.

If a product for which a complaint has been submitted is returned and the complaint is upheld, MyVersano will reimburse the Customer in accordance with the applicable consumer protection legislation. MyVersano strives to do this within 30 days after MyVersano has received the complaint, although this may take longer depending on the nature of the product. MyVersano reserves the right to declare the complaint unfounded if the product is found not to be defective in accordance with applicable consumer protection legislation. In case of complaints, MyVersano will follow the guidelines as drawn up by the Authority for Consumers & Markets.

10. Left

MyVersano may link to other websites that are not under the control of MyVersano, and other websites that are not under the control of MyVersano may link to the Website. Although MyVersano strives to link only to websites with similar provisions regarding personal data and security, as set out in MyVersano's integrity policy, MyVersano is not responsible for the protection or confidentiality of information or personal data provided by the Customer on other websites. . The Customer must be careful and read the provisions regarding personal data on the relevant websites.

11. Force majeure

MyVersano is not liable for delays caused by circumstances beyond MyVersano's control such as general industrial disputes, acts of war, fires, lightning strikes, terrorist attacks, changed government measures, technical problems, interruptions in the power supply, telecommunications / computer communications or other forms of communication , and defects or delays in the provision of services by sub-suppliers due to circumstances as described here. Such circumstances lead to a waiver of damages and other sanctions. If such circumstances arise, MyVersano will notify the Client accordingly, both at the beginning and at the end of the period in which the relevant circumstances occur. If the circumstances occur for more than two months, both the Customer and MyVersano have the right to cancel the purchase with immediate effect.

12. Changes to the General Terms and Conditions

MyVersano reserves the right to change these Terms and Conditions at any time. All changes to these General Terms and Conditions will be posted on the Website. The changes will take effect when the Customer accepts the General Terms and Conditions (in connection with a new purchase or when visiting the Website), or alternatively 30 days after MyVersano has informed the Customer of the changes. However, MyVersano recommends the Customer to visit the Website regularly, so that he / she is informed if the General Terms and Conditions are changed.

13. Severability

If any provision of this Agreement is declared invalid or unenforceable by any court of competent jurisdiction, authority or arbitral tribunal, the remainder of that provision will remain in full force and effect, to the extent permitted by applicable law. Provisions that have been declared invalid or unenforceable will be replaced by relevant legal guidelines and advice.

14. Governing Law and Dispute Settlement

We recommend that you first report complaints to us by emailing [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform. ”

Disputes regarding the interpretation or application of these General Terms and Conditions are subject to and construed in accordance with Dutch law and will be settled exclusively by the Dutch courts.

15. Complaints procedure

1. The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be fully and clearly described and submitted to the entrepreneur within 7 days, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
5. In case of complaints, a consumer must first turn to the entrepreneur. In case of complaints that cannot be resolved in mutual consultation, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If a solution is not yet reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the products delivered free of charge, at his choice.

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